Shipping policy

Shipping Policy — Leischner Products

Last updated: November 8, 2025

We aim to ship your order quickly and securely. This policy explains how and when we ship, what it costs, and what to expect after you check out.

Processing time: 1–2 business days (Mon–Fri, excluding U.S. holidays). Orders placed after 12:00 p.m. ET are processed the next business day.
Origin: Orders ship from our U.S. facilities in Virginia; some items may ship from partner warehouses.
Pre-orders/backorders: We’ll display estimated ship windows at checkout or on the product page. If part of your order is delayed, we may split-ship at no extra cost (see Section 10).

Domestic U.S.: We ship to all 50 states, D.C., and most U.S. territories (limited services may apply to AK/HI/PR).
Military and P.O. Boxes: We ship to APO/FPO/DPO and P.O. boxes via USPS services where eligible (see Section 7).
International: We ship to select countries; availability is shown at checkout.
Carriers: USPS, UPS, FedEx, and DHL. The carrier/service is chosen based on speed, cost, and destination.

United States (contiguous 48 states)
- Standard: 3–7 business days
- Expedited: 2–3 business days
- Express: 1–2 business days
Alaska, Hawaii, Puerto Rico, APO/FPO, and P.O. Boxes: Transit may take 5–12 business days depending on service.
International:
- Economy: 7–21 business days (tracking may be limited in some regions)
- Express: 3–7 business days with end‑to‑end tracking Notes:
Transit estimates exclude processing time and may be affected by carrier capacity, weather, customs, or other factors beyond our control.
Rural or remote areas may require additional days.

Rates: Real‑time rates are calculated at checkout based on weight, dimensions, destination, and chosen service.
Free shipping (U.S.): Free standard shipping on orders over [e.g., $75] before tax and after discounts. Enter your threshold if different.
Flat‑rate option (optional): Standard shipping at [e.g., $5.95] for orders under the free‑shipping threshold.
Oversized/fragile items: Large decor or multi‑piece sets may incur a surcharge due to size or packaging needs; the surcharge will be shown at checkout before you pay.

Confirmation: You’ll receive an order confirmation email, followed by a shipping email with tracking once your order leaves our facility.
Live updates: Tracking may take up to 24 hours to display movement. For split shipments, you’ll receive separate tracking numbers.

Address verification: Please verify your shipping address at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.
Changes/cancellations: Contact us immediately at leischnerbusiness@gmail.com. We’ll do our best to help before the order ships, but changes aren’t guaranteed once an order is in fulfillment.

P.O. Boxes: Delivered via USPS services only. Some items (e.g., certain electronics or oversized decor) may require a street address.
APO/FPO/DPO: We support shipments via USPS Military Mail. Transit times can be longer and tracking may update less frequently.

Signature required: For security, we may require an adult signature on shipments valued at or above [e.g., $250], and for certain electronics. If you request to waive signature, you accept responsibility for loss/theft after carrier delivery scan.
Multi‑unit addresses: If you live in a multi‑unit building, consider using signature service to reduce porch‑piracy risk.

Marked “delivered” but not received: Please wait 24–48 hours, check with neighbors/building management, and verify the shipping address. If still missing, contact us.
In‑transit with no movement: If tracking shows no movement for 7 business days (U.S.) or 14 business days (international), reach out so we can investigate and file a carrier claim.
Resolution: Once the carrier confirms loss or we complete our investigation, we will offer a replacement or refund. Optional shipping insurance (if offered at checkout) may expedite resolution.

Availability: To get items to you faster, we may ship from multiple locations at no extra cost. You’ll receive separate tracking numbers for each package.
Bundles: Some bundles ship together to protect fragile items (e.g., mug sets). If a bundle must be split, we’ll notify you.

Report window: Please report damage within 7 days of delivery.
What to send: Photos of the product, inner packaging, and outer box with the shipping label visible.
Resolution: We’ll arrange a replacement or refund after review. Keep all packaging until your claim is resolved.

Clothing & shoes: Shipped in protective poly mailers or cartons. Shoe boxes ship inside an outer shipping box to preserve condition.
Mugs & drinkware: Packed with protective materials to reduce breakage risk; handle with care when opening.
Electronics: Shipped with original accessories and packaging where applicable. Some electronics may be subject to shipping restrictions (see Section 13). Remove personal data before returning any device.

Hazardous materials: We do not ship prohibited hazmat items. Products with lithium batteries ship under applicable regulations and may have limited air services or destination restrictions.
Freight forwarders: Warranty and return coverage may be limited for orders shipped to freight forwarders or re‑shipped internationally by third parties.
Sanctions/export controls: We do not ship to destinations restricted by U.S. law.

Duties/taxes: Unless otherwise stated, international orders are shipped Delivered Duty Unpaid (DDU). You are responsible for any VAT/GST, duties, and clearance fees assessed by your local customs authority.
Refused/abandoned packages: If you refuse to pay duties or the package is returned/abandoned, we can refund the product price minus original and return shipping, and any carrier/customs fees we incur, once the item is back in sellable condition.

Causes: Incorrect address, unclaimed package, or delivery refusal.
Resolution: We’ll contact you to reship (additional postage may apply) or issue a refund minus actual shipping costs once the carrier returns the package in good condition.

Peak demand: Carriers experience seasonal surges (e.g., November–December). Order early to avoid delays.
Suggested U.S. holiday cutoffs (guideline; subject to carrier updates):
- Standard: order by Dec [15]
- Expedited: order by Dec [20]
- Express: order by Dec [22] We’ll publish final cutoffs each year on our site as carriers release schedules.

We prioritize right‑sized packaging and may reuse clean packing materials to reduce waste and costs, while keeping your items protected.